diff --git a/search/app.go b/search/app.go
new file mode 100644
index 0000000..ee12c26
--- /dev/null
+++ b/search/app.go
@@ -0,0 +1,17 @@
+package search
+
+import (
+	"github.com/wahyd4/zendesk/model"
+)
+
+// APP represents the application
+type APP struct {
+	organisations map[string]*model.Organisation
+	users         map[string]*model.User
+	tickets       map[string]*model.Ticket
+}
+
+// FindOrganisation find a organisation by organisation ID
+func (app *APP) FindOrganisation(id string) *model.Organisation {
+	return app.organisations[id]
+}
diff --git a/search/parse.go b/search/parse.go
index 342aefd..d44ddb8 100644
--- a/search/parse.go
+++ b/search/parse.go
@@ -22,6 +22,16 @@ func (app *APP) LoadOrganisationsFromJSON(jsonContent []byte) error {
 	return nil
 }
 
+func (app *APP) LoadUsersFromJSON(jsonContent []byte) error {
+	var users []*view.User
+	err := json.Unmarshal(jsonContent, &users)
+	if err != nil {
+		return fmt.Errorf("failed to load users from json %s", err.Error())
+	}
+	app.users = app.convertUserViews(users)
+	return nil
+}
+
 func convertOrganisationViews(views []*view.Organisation) map[string]*model.Organisation {
 	models := make(map[string]*model.Organisation)
 	for _, view := range views {
@@ -30,6 +40,38 @@ func convertOrganisationViews(views []*view.Organisation) map[string]*model.Orga
 	return models
 }
 
+func (app *APP) convertUserViews(views []*view.User) map[string]*model.User {
+	models := make(map[string]*model.User)
+	for _, view := range views {
+		models[fmt.Sprintf("%d", view.ID)] = app.convertUserView(view)
+	}
+	return models
+}
+
+func (app *APP) convertUserView(view *view.User) *model.User {
+	return &model.User{
+		ID:           view.ID,
+		URL:          view.URL,
+		ExternalID:   view.ExternalID,
+		Name:         view.Name,
+		Alias:        view.Alias,
+		CreatedAt:    view.CreatedAt,
+		Active:       view.Active,
+		Verified:     view.Verified,
+		Shared:       view.Shared,
+		Locale:       view.Locale,
+		Timezone:     view.Timezone,
+		LastLoginAt:  view.LastLoginAt,
+		Email:        view.Email,
+		Phone:        view.Phone,
+		Signature:    view.Signature,
+		Organization: app.FindOrganisation(fmt.Sprintf("%d", view.OrganizationID)),
+		Tags:         view.Tags,
+		Suspended:    view.Suspended,
+		Role:         view.Role,
+	}
+}
+
 func convertOrganisationView(view *view.Organisation) *model.Organisation {
 	return &model.Organisation{
 		ID:            view.ID,
diff --git a/search/parse_test.go b/search/parse_test.go
index 8d0703c..6f000f5 100644
--- a/search/parse_test.go
+++ b/search/parse_test.go
@@ -75,6 +75,20 @@ func TestAPP_LoadOrganisationsFromJSON(t *testing.T) {
 				},
 			},
 		},
+		{
+			name: "cannot load organisations from json due to json is not valid",
+			fields: fields{
+				app: &APP{},
+			},
+			args: args{
+				jsonContent: []byte(`[{
+					"_id": 101,
+					"url" "http://initech.zendesk.com/api/v2/organizations/101.json"
+					]}]`),
+			},
+			wantErr: true,
+			wantApp: &APP{},
+		},
 	}
 	for _, tt := range tests {
 		t.Run(tt.name, func(t *testing.T) {
@@ -90,3 +104,123 @@ func TestAPP_LoadOrganisationsFromJSON(t *testing.T) {
 		})
 	}
 }
+
+func TestAPP_LoadUsersFromJSON(t *testing.T) {
+	organisation := &model.Organisation{
+		ID: 119,
+	}
+
+	type fields struct {
+		app *APP
+	}
+	type args struct {
+		jsonContent []byte
+	}
+	tests := []struct {
+		name    string
+		fields  fields
+		args    args
+		wantErr bool
+		wantApp *APP
+	}{
+		{
+			name: "can load users from json",
+			fields: fields{
+				app: &APP{
+					organisations: map[string]*model.Organisation{
+						"119": organisation,
+					},
+				},
+			},
+			args: args{
+				jsonContent: []byte(`[{
+					  "_id": 1,
+					  "url": "http://initech.zendesk.com/api/v2/users/1.json",
+					  "external_id": "74341f74-9c79-49d5-9611-87ef9b6eb75f",
+					  "name": "Francisca Rasmussen",
+					  "alias": "Miss Coffey",
+					  "created_at": "2016-04-15T05:19:46 -10:00",
+					  "active": true,
+					  "verified": true,
+					  "shared": false,
+					  "locale": "en-AU",
+					  "timezone": "Sri Lanka",
+					  "last_login_at": "2013-08-04T01:03:27 -10:00",
+					  "email": "coffeyrasmussen@flotonic.com",
+					  "phone": "8335-422-718",
+					  "signature": "Don't Worry Be Happy!",
+					  "organization_id": 119,
+					  "tags": [
+						"Springville",
+						"Sutton",
+						"Hartsville/Hartley",
+						"Diaperville"
+					  ],
+					  "suspended": true,
+					  "role": "admin"
+					}]`),
+			},
+			wantErr: false,
+			wantApp: &APP{
+				organisations: map[string]*model.Organisation{
+					"119": organisation,
+				},
+				users: map[string]*model.User{
+					"1": &model.User{
+						ID:           1,
+						URL:          "http://initech.zendesk.com/api/v2/users/1.json",
+						ExternalID:   "74341f74-9c79-49d5-9611-87ef9b6eb75f",
+						Name:         "Francisca Rasmussen",
+						Alias:        "Miss Coffey",
+						CreatedAt:    "2016-04-15T05:19:46 -10:00",
+						Active:       true,
+						Verified:     true,
+						Shared:       false,
+						Locale:       "en-AU",
+						Timezone:     "Sri Lanka",
+						LastLoginAt:  "2013-08-04T01:03:27 -10:00",
+						Email:        "coffeyrasmussen@flotonic.com",
+						Phone:        "8335-422-718",
+						Signature:    "Don't Worry Be Happy!",
+						Organization: organisation,
+						Tags: []string{
+							"Springville",
+							"Sutton",
+							"Hartsville/Hartley",
+							"Diaperville",
+						},
+						Suspended: true,
+						Role:      "admin",
+					},
+				},
+			},
+		},
+		{
+			name: "cannot load users from json due to json is not valid",
+			fields: fields{
+				app: &APP{},
+			},
+			args: args{
+				jsonContent: []byte(`[{
+					"_id": 101,
+					"url" "http://initech.zendesk.com/api/v2/organizations/101.json"
+					]}]`),
+			},
+			wantErr: true,
+			wantApp: &APP{},
+		},
+	}
+	for _, tt := range tests {
+		t.Run(tt.name, func(t *testing.T) {
+			app := tt.fields.app
+			if err := app.LoadUsersFromJSON(tt.args.jsonContent); (err != nil) != tt.wantErr {
+				t.Errorf("APP.LoadUsersFromJSON() error = %v, wantErr %v", err, tt.wantErr)
+			}
+
+			if !reflect.DeepEqual(app, tt.wantApp) {
+				t.Errorf("LoadUsersFromJSON() got = %v, want %v", app, tt.wantApp)
+			}
+
+		})
+	}
+}